Mcafee troubleshooting

An incorrectly installed EXE file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution. You are downloading trial software. Subscription auto-renews at the end of the term Learn more. Average User Rating. Class not registered.

We are sorry for the inconvenience. Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred. In the search results, find and click System Restore. Follow the steps in the System Restore Wizard to choose a relevant restore point. Restore your computer to that backup image. If this Step 2 fails as well, please proceed to the Step 3 below. In the Windows Update dialog box, click " Check for Updates " or similar button depending on your Windows version If updates are available for download, click " Install Updates ".

This issue is being researched but preliminary findings indicate this problem may be due to a conflict between Autodesk products and McAfee anti-virus products. Customers have reported the following problem behaviors:.

To reduce the impact of the anti-virus software on Autodesk product performance, please perform the following steps:. Note: For best performance, please verify that your hardware configuration is better than or equal to the minimum system requirements and install the qualified video driver for your graphics card and operating system.

Please refer to the system requirements and hardware qualifications page for the Autodesk product you have installed for more detailed information. Skip to main content. Support and learning. To translate this article, select a language. View Original Translate. Then follow the onscreen instructions to download McAfee. To purchase a subscription, visit the McAfee Internet Security page. Please do not shut down or restart your computer until the installation is finished. You will be notified when the installation is finished.

Follow the instructions below to fix the issue. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps.

You will need to know what version of the Microsoft Windows operating system is installed on your computer. If you do not know how to find this information, follow the instructions in the online help article entitled Determining your version of Microsoft Windows. If the McAfee update is running for a long time and not responding, restarting the update session may help fix it. Under Image Name , click mcupdui. After the computer restarts the update session will restart.

The animated icon will re-appear in the system tray and install the updates. If the animated icon does not appear in the system tray, right-click the M icon in the system tray next to the clock, then click Updates.

Then install McAfee by following the steps below. Go to mybenefits. Sign in with your primary Username or Email and Password. Then type the answer to your Account Security Question and click Continue. Under the Device Protection tab, click Download and follow the on-screen instructions to install McAfee. Go to mail. After uninstalling and re-installing McAfee try to run the product again.

If you continue to receive the error message your McAfee subscription has lapsed and you will have to renew the product. If you need assistance using McAfee, please call For questions about your McAfee subscriptions, please call A Trojan may have infected your computer. You may experience any one of the following symptoms if a Trojan has infected your computer:. Before you begin, you'll need to know the version of the Microsoft Windows operating system and web browser installed on your computer.

You can find this information by following the instructions given in our help article Determining your version of Microsoft Windows and How do I determine my browser version? Removing the McAfee software and reinstalling it may help resolve the issue.

To uninstall or remove all McAfee components and then install, refer to our help article Installing and Uninstalling McAfee. McAfee may block TopSpeed considering it to be a risky connection.

You have to change the settings in McAfee to stop receiving this error. Follow the steps below to do so:. Note: Alternatively, you can click Start and select All Programs. Open Computer or My Computer located in the Start menu or on your desktop. Double-click the Program Files x86 folder. If you don't have the Program Files x86 folder, double-click the Program Files folder.

Looking to get away from it all? Installing and Uninstalling McAfee. Double-click on the M icon on the Desktop, click on Updates.

To install McAfee, you must first uninstall your existing security software. To resolve this issue, please try the solution given below. If you see the message, "Cannot locate Internet connection. Try the first solution, then check whether you can install the McAfee software. Instructions are provided in the article Determining your version of Microsoft Windows and How do I find the version of my web browser?

Try connecting to the AOL webpage with a stand-alone browser, for e. Internet Explorer, to determine whether the broadband connection to the internet works without using the AOL Desktop Software. In the Address box at the top of the page, type in www.

If the AOL webpage opens, try signing on to the AOL Desktop Software again; however, if you are unable to access the Internet with the external browser, please contact your internet service provider. If you've installed multiple web browsers and are the error message, some of your browser settings may have changed; however, you can reset your web settings without changing the settings of other browsers on your computer.

Please visit our help article Reset web settings and select your browser version to learn how to set your web settings to default. There may be a firewall or other security software on your computer that is preventing you from connecting to the AOL service. You can temporarily disable your firewall and check whether you are able to connect to the internet. To learn how to disable the firewall, read our help article Disable third-party firewall software. After trying the first solution, check whether you can browse the Internet.

If you are still unable to access Web pages, continue using the suggested solutions until the problem is fixed. If you do not know how to find this information, follow the instructions given in the online help article Determining your version of Microsoft Windows. To run command for mpsmisp.

Click the Start button, and then click All Programs. Right-click Command Prompt , and then click Run as administrator. Note: Type this command exactly as shown above. Click the Start button, and then click Run. In the Open: box, type cmd , and then click the OK button. Installing a McAfee update could be slowing down your computer because:.

Before you get started, you'll need to know what version of the Microsoft Windows operating system is installed on your computer. You can find this information by following the steps given in the online help article Determining your version of Microsoft Windows.

Solution 1: Check whether the computer meets all the minimum system requirements. Multiple programs may have been set to start automatically when you turn on your computer. These programs can also slow down your computer. Enabling only essential startup programs will cut back on startup lag time so you can reach the finish line quicker.