Introduction to operations management pdf

Recognize the major concepts that define the operations and supply chain management field. Manufacturing and service processes used to transform resources into products. Characteristics of Goods Tangible product Consistent product definition Production usually separate from consumption Can be inventoried Low customer interaction. Characteristics of Services Intangible product Produced and consumed at same time. Tangible Less interaction with customers Often homogeneous Not perishable can be inventoried.

The end of cheap China: What do soaring Chinese wages mean for global manufacturing? Efficiency, Effectiveness, and Value Efficiency Doing something at the lowest possible cost Effectiveness Doing the right things to create the most value for your customer Value. Efficiency, Effectiveness, and Value Getting passengers on a plane quickly can greatly affect an airlines costs.

Efficiency and Wall Street Comparison of firms is important to investors From an operations and supply chain perspective, the relative cost of providing a good or service is closely related to earnings growth. Open navigation menu. Close suggestions Search Search. User Settings. Skip carousel. Carousel Previous. Carousel Next. What is Scribd? Explore Ebooks. Bestsellers Editors' Picks All Ebooks. Explore Audiobooks. Bestsellers Editors' Picks All audiobooks. Explore Magazines.

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Original Title: Introduction to Operations Management 1. Related titles. Carousel Previous Carousel Next. Jump to Page. Search inside document. Kedar P. Evaluate the efficiency of a firm. Sandro Simeoni. Customer contact 2. Uniformity of input 3.

Labor content of jobs 4. Uniformity of output 5. Measurement of productivity 6. Production and delivery 7. Quality assurance 8. Amount of inventory 9. Evaluation of work Jobs in services are often less structured than in manufacturing 2. Customer contact is generally much higher in services compared to manufacturing 3.

In many services, worker skill levels are low compared to those of manufacturing employees 4. Services are adding many new workers in low-skill, entry- level positions 5.

Employee turnover is high in services, especially in low-skill jobs 6. Input variability tends to be higher in many service environments than in manufacturing 7.

Manufacturing vs. The operations function includes many interrelated activities such as: — Forecasting — Capacity planning — Scheduling — Managing inventories — Assuring quality — Motivating employees — Deciding where to locate facilities — And more.

A primary function of the operations manager is to guide the system by decision making. When should the work be scheduled?